1. Enables the participants conduct themselves impeccably with confidence and finesse in a variety of situations within the social, corporate and business domains.
2. Develops the inclination for expressing in social, work and business situations, nurturing interpersonal relations.
3. Imparts the necessary knowledge and skills to build a consistent personal image and to maintain minimum levels of personal portrayal of the organization, leading to a consistent personal outlook and image.
4. Encourages the participants generate an elevated impression of the organizations they represent, by practicing proper protocol, social skills and professional mannerism.
5. Develops social and interpersonal techniques for drawing the participants and the people they deal with, closer to organization objectives.

This Course is suitable for participants who constantly deal with external parties in a variety of occasions, environment and situations. They are like “ambassadors” who represent their organizations and companies and through their personalities and behavior, external parties are able to form impressions of their organizations and companies. Some examples of the target personnel include but not limited to:-

Sales and Marketing Personnel,
Public Relations and Communication Executives,
Managers,
Secretaries,
Consultants,
Professionals,
Entrepreneurs and Business Owners.

Participant Mix:
Mixed gender, age and ethnicity.

Participant Level:
Executive and above.

Medium:
English.

Learners are able to take home practical knowledge and hands-on skills on:-

• What types of professional wear are available and how to dress for various business and social occasions involving stated and “un-stated” dress codes. The learners are able to display good taste and increase the pleasantness of their appearance.
• Practical knowledge on grooming for work, social functions, business lunches and dinners and leisure events.
• Practical Western dining etiquette involving table manners, protocol, seating arrangement, cutlery and crockery layout and how to handle different kinds of food, amongst a host of table-side mannerism. The learners are able to show refinement and class.
• Applying social skills and business protocol in carrying out daily roles, responsibilities and work function for increased acceptance.
• Utilizing conversational skills and body language in bettering self expression, thereby increasing effectiveness in communication.
• Building interpersonal relationship at work and business endeavor, enabling teamwork and productivity while reducing resource-wasting conflicts.

SOCIAL SKILLS,

PROFESSIONAL DEMEANOR

AND BUSINESS ETIQUETTE

Image and Impression — A Professional Perspective of Etiquette.

Image comes from within - is what we make of ourselves. Impression comes from other people - is what other people make of us. Working on our appearance can heighten our confidence, when we feel good about how we look. Personal refinement is nurtured as part of our personality to complement our appearance. The motivation for social mannerism, deportment and business etiquette is to draw people to us.

Verbal expression requires the understanding of differing personalities, before the application of communication skills. In the social and business context, this could mean triumph or disaster.

Hence, garnering good impression starts from the personal boundary and emanates from the inner-self.

We are judged on every aspect of our image wherever we are and whoever we are with, such as appropriateness of dressing, neatness in grooming, color coordination, body gestures, the way we express and carry ourselves, our tone of voice, sitting, standing and walking postures, demeanor and even dining etiquette and table manners.

The moment we step into the social lime-light, we are going to be judged by an audience of friends, associates, clients and dignitaries. We could give ourselves the winning edge by improving our deportment and etiquette, making a good first impression at first sight.

Further Information & Registration :

FIRST IMPRESSIONS IMAGE CONSULTANCY SDN BHD (Company No.: 626161-A)
Suite 310, Level 1, Block A,
Glomac Business Centre,
10, Jalan SS 6/1, Kelana Jaya,
46000 Petaling Jaya,
Selangor Darul Ehsan,
Malaysia.

For Enquiries
Tel : (603) 7805 7611, 78057612
Fax : (603) 7805 7613
URL :http://www.fiic.com.my